Sierra Helada Natural Park Holidays from AU$1,537

Large contemporary rooms with comfy beds. Nice and quiet in the room. Fairly long line to check in. Requested the balance for the two rooms to be charged on a different credit card than what was used to initially book the room. Not sure the front desk person understood what we were asking. Then, later discovered from housekeeping they had one room checking out one day earlier than the other room, which was incorrect. Both rooms had been booked for the same time period. Had to go to the front desk and find out why they did that. The front desk person had to call someone. He said it had been done by his manager? I think it was done by the front desk person who checked us in. Fortunately he was able to resolve the issue by revising the checkout date.

Good one nighter not for multiple nights

very clean room but the walls are super thin. you can hear the other people in the other rooms

We appreciated that the valet service was complimentary; however, we would have preferred free self-parking (you have to pay to self park). Each time we wanted to go somewhere, we had to wait for the valet to retrieve our vehicle, which added unnecessary waiting time to our day. We stayed for two nights. On the first night, the TV remote was not working, and unfortunately it could not be fixed that evening. The staff did address the issue the following day. The pool area was clean, well-maintained, and enjoyable. However, for a tower of this size, the pool seemed somewhat small and could have been larger to better accommodate guests.

The Conrad exceeded our expectations. The hotel was beautiful, impeccably clean, inviting, and exceptionally comfortable. The staff was friendly and attentive throughout our stay, and the pool area was absolutely beautiful. A special thank you to Emilio at the Agave Bar, whose outstanding service and warm personality made our experience even more memorable. He was one of the friendliest servers we’ve ever encountered. Overall, our stay was simply wonderful, and we look forward to returning.